Returns & Exchanges

At Bandou, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return window for all eligible items. If your order isn't quite right, our streamlined process ensures a quick and easy exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the products are in their original, unused condition.

• 3.
  Ship the Item

  Print your prepaid shipping label provided by the portal and drop off the package at any authorized courier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your new exchange item within 5-7 business days.